FREE SHIPPING until 31/5! Orders from 15/5 onwards will be delivered after Raya holiday.
Delivery Terms

Delivery Terms 
  • Product purchases will be couriered via standard delivery services and will take the following delivery durations.   

Destination

Standard Delivery Time

  Malaysia

  3 – 7 working days

  International

  7 – 14 working days

  • Orders are processed from Monday to Friday, excluding weekends and public holidays. All orders made on Friday or during weekend will be processed on the next business day.
  • Kindly allow 1- 2 business days for us to pack your orders and arrange for courier delivery. Processing time may vary during peak seasons.
  • Free delivery is available within Malaysia for purchases more than RM70.00 in a single receipt.
  • Kadokawa Gempak Starz Sdn Bhd is not responsible for any damages or loss of goods or delayed delivery times once the items are transferred to our courier partners. As Kadokawa Gempak Starz Sdn Bhd is a separate entity from the courier companies, we hope that our customers understand that any damages or delays due to courier service is beyond our control. However, we will provide assistance to resolve any issues that are brought to our attention.
  • For parcels returned to us due to failed delivery attempts, we will only re-deliver ONE (1) time without extra charges to the same order address upon request as a second attempt. Kindly notify us within 20 days from the date of return for re-delivery arrangement. Please bear in mind we are unable to redeliver again (with or without charges) after the second attempt or 20 days grace period whichever comes first.

 

 

 

Notice regarding international delivery due to COVID-19 (As of 1 April 2020)
International mail and parcel services are suspended temporarily due to service disruptions to all destination countries except China, Hong Kong, Japan, Singapore and United Kingdom effective 30 March 2020 until further notice. This is due to the cancellation of flights, airport closures and the preventive measures to curb the spread of Covid-19 at the respective destination countries. Official Pos Malaysia announcement: Click HERE
 

 

 

      For enquiries on the above policy, we can be contact at:-
      E-mail: enquiry(@)gempakstarz.com
      Phone: +603-9056 1637
      Live Chat: Facebook Messenger on fb.me/gempakstarstore